1. Overview
This Refunds Policy applies to purchases made through ShowroomPic, operated by Wecleeq LLC DBA ShowroomPic. By purchasing, you agree to this policy and our Terms of Service.
2. Digital service nature
ShowroomPic provides digital, on-demand processing and generation services. Work may begin quickly after checkout. Because the product is digital and performance-based, refund rights can be limited once processing has started or outputs have been delivered.
3. Eligible refund scenarios
- Duplicate charges for the same order caused by processing error.
- Confirmed technical failure where no usable output is delivered.
- Service outage preventing fulfillment within a commercially reasonable time.
- Refunds required by applicable consumer law.
4. Non-eligible or limited scenarios
- Change of mind after successful delivery of digital outputs.
- Dissatisfaction primarily due to input quality, framing, lighting, occlusions, or source image defects.
- Requests made after significant time has passed and records are no longer available.
- Violations of our Terms, abuse, or fraudulent activity.
5. Request window and evidence
Submit refund requests within 48 hours of the transaction date unless a longer period is required by mandatory law. Requests submitted after 48 hours may be denied. Include enough detail for review, such as transaction identifiers, timestamps, and a description of the issue.
6. Review process
For output quality concerns or dissatisfaction where a successful output was delivered, we first offer free reprocessing of the submitted pictures. Refund decisions for quality-related dissatisfaction are made at our sole discretion, case by case, after reviewing available technical and delivery evidence.
We may provide one of the following remedies: free reprocessing, service credit, partial refund, full refund, or denial with explanation, subject to this policy and applicable law.
7. Chargebacks
Before initiating a chargeback, contact us through the contact form so we can attempt resolution. Unauthorized or abusive chargebacks may result in service restrictions and may be contested with supporting evidence.
8. Processing time
Approved refunds are sent through the original payment method, generally via our payment processor. Posting time depends on your financial institution and card network.
9. Taxes and fees
Where applicable, refunded tax amounts follow the same basis as the underlying refund decision. Third-party fees charged by banks, card issuers, or payment networks may be outside our control.
10. Contact for refunds
Submit all refund inquiries through the contact form on the Contact page. We do not provide support by public email inbox.